• Cancel from the link in your booking messages, or call or WhatsApp us. You can cancel until the driver starts the trip.
• Free cancellation: until 2 hours before pickup for local trips, 2 hours before pickup for airport trips, 12 hours before pickup for outstation trips. Your booking shows the exact time.
• After that, a late cancellation has no fee.
• Cancelling is always free if the fare we confirm is higher than your estimate, or if we offer a lower class of car than you booked.

If the passenger does not come within the free waiting time and we cannot reach them, the booking may be closed as a no-show, with no fee. Any advance beyond that is refunded.

If we cannot serve a confirmed booking, you pay nothing, any advance is refunded in full, and we call you to help find another option.

You can change many details from your booking link. If a change affects the fare, you see the new estimate before you accept it. Close to pickup, or once a driver is assigned, send a change request and we will call you.

• Refunds go back to the account or UPI ID you paid from. Cash is refunded by UPI or bank transfer.
• We start the refund within 2 working days of the cancellation or decision. Banks usually take 3 to 5 working days to credit it; we send you the reference on WhatsApp.
• If a refund has not arrived after 10 working days, call or WhatsApp +91 82176 08411, or write to 3, 1st Main, Krishna Temple Road, Dwaraka Nagar, Bengaluru 560085.

Fees and windows here are the ones in force; the ones on your booking apply to it. Last updated 10 November 2026.