Grievance redressal
Last updated 10 November 2026
If you are unhappy with a trip, a charge, a refund or how we handled your data, tell us. Here is how we deal with it.
Our Grievance Officer
Grievance Officer: 3, 1st Main, Krishna Temple Road, Dwaraka Nagar, Bengaluru 560085, phone +91 82176 08411
How to complain
- Call or WhatsApp +91 82176 08411, or write to 3, 1st Main, Krishna Temple Road, Dwaraka Nagar, Bengaluru 560085.
- Give your booking ID (it starts with GC-), what happened, and what you would like us to do.
What happens next
- We acknowledge your complaint within 48 hours and give you a reference.
- We resolve it within one month of receiving it. If we need more information, we ask you for it.
- We tell you our decision and the reasons. Where we owe you money, we refund it as our Cancellation and refund policy describes.
If you are not satisfied
- Consumer complaints: the National Consumer Helpline, 1915 or consumerhelpline.gov.in, or a consumer commission through e-Daakhil (edaakhil.nic.in).
- Personal data complaints: the Data Protection Board of India, after you have first raised the complaint with us.
Updates
Last updated 10 November 2026.
These policies apply to bookings with Groovy Cabs. If anything here is unclear, call or WhatsApp +91 82176 08411 before you book.