Groovy Cabs, 3, 1st Main, Krishna Temple Road, Dwaraka Nagar, Bengaluru 560085. Phone and WhatsApp +91 82176 08411. Our desk is open 6 AM to 11 PM, every day.

We run pre-booked cabs with drivers, using our own cars and drivers and the cars of partner owner-drivers. Every car runs on a tourist or contract-carriage permit.

• A booking you send is a request. It becomes a confirmed booking only when we confirm it on WhatsApp (or by phone). If no car is available, we tell you and you pay nothing.
• We aim to confirm within 15 minutes during desk hours. Requests made after hours are confirmed by 6:30 AM.
• You must be 18 or older to book. If you book for someone else, you confirm that they agree to travel on these terms and to share their name and number with us and the driver. If you book for a child, you book as their parent or guardian, or with their consent.
• Please give correct details: pickup and drop addresses, date, time, flight number for airport pickups, and the number of passengers and bags. A wrong detail can change the fare or the car we can send.

• The fare shown on the website is an estimate worked out from our published rates. It includes GST.
• When we confirm your booking, we confirm the fare. If the confirmed fare is higher than the estimate, we tell you why before the trip, and you may cancel without any charge.
• Your final bill is worked out from the actual trip: extra kilometres or hours beyond your package, waiting beyond the free time, tolls, parking and state entry permits where they are not included, at actual cost or our published rate. Our Fares and payments policy explains each charge. You receive a GST invoice.
• We do not raise rates with demand.

• You book a class of car. From the executive sedan up, we name the model. We may send a car of the same or a higher class at the same fare; we never send a lower class without your agreement.
• We send the driver’s name, phone number and the car’s registration before pickup, and a start code. Give the start code to the driver only when you are in the car.
• Every car must carry a valid permit, insurance, fitness certificate and pollution (PUC) certificate, and every driver a valid driving licence. We do not send a car or driver whose required document has expired.

• Seat belts must be worn. The number of passengers may not exceed the car’s seats, and luggage must fit safely in the car.
• Smoking, alcohol, drugs and anything unlawful or dangerous are not allowed in the car. Pets travel only if agreed when booking.
• The driver may refuse to start, or may end, a trip if a passenger is abusive, threatening or intoxicated, asks the driver to break traffic law, or puts anyone at risk. The fare for the distance already travelled is then payable.
• Extra stops and changes of route are possible where safe and lawful, and are charged by distance and time.
• If a passenger damages the car or soils it so it needs cleaning, we may charge the reasonable cost, with evidence such as photographs and a receipt.

• Your booking shows the free waiting time. After that, waiting is charged at our published rate.
• If the passenger does not come within the free waiting time and we cannot reach them after trying to call, we may close the booking as a no-show. See the Cancellation and refund policy for any fee.

• You pay the driver by cash or UPI at the end of the trip, unless your booking says otherwise.
• For some bookings (Tempo Traveller, Mini Bus) we ask for a 25% advance after we confirm. We send the payment link only after confirmation.
• Online payments are processed by our payment gateway; we never see or store your card or UPI PIN.

Travel times are estimates. We are not responsible for delay or failure caused by events we cannot reasonably control, such as traffic, accidents, weather, road or airport closures, strikes, protests, a breakdown despite proper maintenance, or orders of the authorities. If such an event stops a trip, we refund any amount paid for the part not provided. Please leave enough time for flights and trains.

• We provide the service with reasonable care and skill, through licensed drivers and permitted, insured cars.
• If we fail to provide a confirmed trip, or provide it so late that it no longer serves its purpose, and the cause is within our control, we refund everything you paid for that trip. We will also consider reasonable, direct costs you can show, such as a replacement cab.
• We are not responsible for losses that were not foreseeable, or for business losses, except where the law does not allow us to exclude them.
• Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any other law, or our responsibility for death or injury caused by negligence.

Please check the car before you leave. If you leave something behind, tell us as soon as you can; we will help you get it back and may charge the reasonable cost of returning it. We are not responsible for items left in the car unless we were negligent.

By booking, you agree that we may send you messages about your booking on WhatsApp and by SMS or phone: confirmations, driver details, reminders, changes and your invoice. We send offers only if you agree to them separately, and you can stop them at any time by replying STOP.

If something goes wrong, call or WhatsApp +91 82176 08411, or write to 3, 1st Main, Krishna Temple Road, Dwaraka Nagar, Bengaluru 560085. Our Grievance redressal page explains how we handle complaints and how quickly.

We may update these terms. The version on this page when you made your booking applies to that booking. Last updated 10 November 2026.

These terms are governed by the laws of India. Subject to your rights as a consumer, including to approach the consumer commission where you live or work, the courts at Bengaluru have jurisdiction.